Answers to your questions.
This FAQ brings together the questions co-owner committees, owners and residents most often ask about Biben, condominium management and the services made available to them.
Can’t find your answer? Our team can discuss your residence’s context with you and direct you to the right contact.
Understanding condominium management
The basics to better understand the role of the property manager and how it fits into the life of a residence.
What is a condominium property manager?
The property manager acts on behalf of the condominium. It implements general meeting decisions, administers the building, monitors budgets, coordinates contractors and helps ensure that common areas function properly.
How is the property manager appointed?
The property manager is appointed by the general meeting of co-owners. The scope and duration of the mandate are set within the condominium’s governance framework.
Why would a residence change property manager?
A residence may consider a change when it expects more clarity, better availability, stronger operational follow-up or a more structured management approach.
What is the role of the co-owner committee?
The committee acts as a relay for dialogue and follow-up. It helps facilitate a smoother relationship between the property manager and the co-owners.
What Biben handles
The main dimensions of Biben’s mission within condominium management.
What does Biben’s mission include?
Our scope notably includes administrative, financial, technical and resident-facing management, as well as legal follow-up within the property manager’s remit, with monthly reporting for better visibility.
Does Biben only handle administrative matters?
No. Management goes well beyond documents and general meetings. It also includes contractor follow-up, coordination of technical matters, communication flow and day-to-day support for the residence.
Does Biben offer rental management?
Yes. Rental management is now one of Biben’s developing expertises. Its exact scope can be detailed depending on the need and the contemplated mandate.
How often will we receive follow-up information?
Biben commits to monthly reporting. The aim is to provide a regular and understandable reading of management topics, priorities and ongoing actions.
Resident services and how to work with us
Useful answers for residents and for residences considering entrusting us with their management.
How can I report a request or issue?
Residents of properties managed by Biben can use LEVA, the dedicated WhatsApp channel, or the communication methods defined within their residence.
Where can I find my condominium documents and information?
MyBiben provides access to documents and information according to each user’s rights. It centralises useful day-to-day resources.
How can a residence request a proposal?
You can contact us through the website form. We study the residence’s context, discuss priorities and prepare a proposal tailored to the property.
Does Biben support the transition when changing property managers?
Yes. Transition is one of the key stages of a new collaboration. We put in place a handover framework to ensure continuity of management under the best possible conditions.